10% OFF YOUR FIRST PURCHASE. use THDR10 AT CHECKOUT

Frequently Asked Questions

WELCOME TO OUR FAQ PAGE

RETURNS

PLEASE REACH OUT TO OUR CUSTOMER SUPPORT TEAM AT THEODOREVISIONSTORE@GMAIL.COM AND THEY WILL HELP RESOLVE THE ISSUE. 

ONCE YOU NOTIFY US THAT YOU WOULD LIKE A RETURN, WE WILL EMAIL YOU A PRE-PAID RETURN LABEL WITHIN 24 HOURS.

ONCE YOUR RETURN HAS BEEN RECEIVED AND IT COMPLIES WITH OUR RETURNS POLICY, WE WILL REFUND YOU BY YOUR ORIGINAL PAYMENT METHOD. PLEASE BE AWARE THAT PAYMENTS CAN TAKE UP TO 7 WORKING DAYS TO PROCESS DEPENDING ON YOUR BANK OR PAYMENT PROVIDER. RETURNED ITEMS WILL BE REFUNDED EXCLUDING THE ORIGINAL COST OF SHIPPING.

SHIPPING

14 BUSINESS DAYS

YOUR ORDER MAY BE SUBJECT TO IMPORT DUTIES AND TAXES, WHICH ARE LEVIED ONCE A SHIPMENT REACHES YOUR COUNTRY. THE GENERAL AMOUNT FOR THE DUTIES AND TAXES FEE IS ABOUT 20% OF THE DOLLAR AMOUNT OF THE MERCHANDISE. HOWEVER , THIS IS JUST A GENERAL GUIDELINE AND MAY VARY DEPENDING ON THE COUNTRY TO WHICH THE ORDER WAS SHIPPED. YOU SHOULD CONTACT YOUR CUSTOMS OFFICE FOR SPECIFIC AMOUNTS AND PERCENTAGES.

THDR NYC CANNOT CONTROL AND IS NOT RESPONSIBLE FOR ANY DUTIES/TAXES APPLIED TO YOUR PACKAGE. YOU WILL BE RESPONSIBLE FOR PAYING ADDITIONAL CHARGES FOR CUSTOMS CLEARANCE. CUSTOMS POLICIES VARY WIDELY FROM COUNTRY TO COUNTRY.

SUNGLASSES SPECS & WARRANTY

ALL OF OUR SUNGLASSES ARE UV 400 PROTECTED, WHICH BLOCKS ALL LIGHT RAYS WITH WAVELENGTHS UP TO 400 NANOMETERS. (THIS COVERS ALL OF UVA AND UVB RAYS)

WE DO NOT PROVIDE PRESCRIPTION SERVICES. HOWEVER, OUR FRAMES ARE CAPABLE OF BEING FITTED FOR PRESCRIPTION LENSES.